TERMS & CONDITIONS
OF SERVICE.
Official Terms and Conditions of service for Gearbox Giants transmission diagnostic, reconditioning, replacement, and vehicle recovery services.
1. Estimates and Quotations
Initial quotations provided online or by telephone are indicative estimates tailored to your vehicle registration and described symptoms. Final repair specifications and costs are confirmed following physical inspection and diagnostic assessment.
2. Vehicle Recovery and Collection Policy
Complimentary flatbed vehicle collection and return delivery is provided on all completed and paid gearbox repairs across our covered service areas. Where a vehicle is collected, transported, and inspected but the customer subsequently declines the quotation or decides not to proceed with the repair, a standard recovery and transport fee from £150 applies.
3. Authorization of Repairs
No repair work or component replacement proceeding beyond initial inspection will be carried out without explicit customer authorisation of the agreed quote and repair scope.
4. Dealer Comparisons and Savings Disclaimers
Comparative percentage savings cited across marketing materials (e.g. up to 60%) represent general industry benchmark comparisons between whole-unit new crate gearbox replacements from franchised main dealerships versus specialist component reconditioning. Actual savings depend on vehicle make, model, specific component failure, and required parts, and could be less.
5. Complimentary Valet / Car Wash
A complimentary exterior vehicle wash is included as standard on delivery for all completed and paid transmission repair jobs.
6. Warranty
All qualifying transmission repairs are backed by our official Gearbox Giants Repair Warranty (12-Month / 12,000-Mile coverage for full rebuilds/reconditioned units; 6-Month / 6,000-Mile coverage for component-specific or commercial repairs). Full terms are detailed on our Warranty Policy page.