CUSTOMER CARE & RESOLUTION
COMPLAINTS & DISPUTE
RESOLUTION POLICY.
Customer dispute resolution and complaints procedure for Gearbox Giants transmission repairs and customer service.
[DRAFT — STATUS: HUMAN_CONFIRMATION_REQUIRED • 3-STAGE DISPUTE PROCEDURE]
1. Our Commitment
Gearbox Giants is committed to providing engineering excellence and transparent customer communication. If you are dissatisfied with any aspect of our service, we operate a structured 3-stage dispute resolution process.
2. How to Raise a Complaint
Please submit your complaint in writing to Contact@gearboxgiants.co.uk including your vehicle registration number, invoice/job reference, and a description of your concern. Our management team will acknowledge receipt within 24 business hours and aim to resolve all matters within 7 working days.